To serve guests from order to check satisfaction according to Standard Operating Procedures.

Tasks & Responsibilities

Punctual, efficient and above all courteous, assumes a pleasing and helpful attitude towards each guest, and speaks in a clear voice to other employees.
2) Must be always well groomed and neatly dressed in the prescribed uniform. While on duty, never wear any jewelry except that which is permitted as per the Resort’s grooming standard for uniformed employee.
3) Handles guest complaints, and if necessary, refer them to Assistant Manager for follow-up and corrective action. Must relay any customer complaints, regardless how small, to the Manager or Supervisor on duty.
4) Always be aware of his/her schedule. Must be punctual and must give adequate notice whenever serious circumstances prevent him/her from adhering to schedule.
5) A waiter/waitress must be familiar with the Resort, the restaurant within the hotel, and especially with the outlet he/she is working in order to answer questions quickly and accurately to guests.
6) The waiter/waitress is responsible for all service at his/her station/outlet.
7) Waiter/waitress greets arriving guest(s) in a pleasant manner, making them feel welcome and at ease. He/she leads them to the assigned table and addresses guest(s) by name when the hostess leads the guest(s) to the table.
8) Waiter/waitress never uses equipment for any purpose for which it is not intended, either by House rule or by custom.
9) Waiter/waitress is aware of all House rules, and he/she not only obeys them but assists in enforcing them. He/she must conduct in a manner that so encourages fellow employees to do likewise.


1. To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2. To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5. To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6. To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7. To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8. To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).


1. Teamwork
2. Customer focus
3. Managing Work
4. Continuous Improvement





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