To carry out works required to repair, maintain and improve the building and facilities in the hotel premises in order to ensure provision of excellent customer service at all times.

Tasks & Responsibilities

Repairs & Maintenance
1.Carry out checks on areas of the hotel building as required.
2.Carry out regular test, fire extinguisher, water pressure and record accordingly.
3.Check for unusual heat, odour, noise and vibrations from running equipment.
4.Responsible for replacement of burnt bulbs and other electrical devices, television, remote control, microwave and etc.
5.Report on work accomplished orally or on written work order to supervisor.
6.Carry out repairs and maintenance work as requested by Hotel Manager/Assistant Hotel Manager and ensuring that work is carried out safely, efficiently and with minimum disruption to guests.
7.Ensure all effort is made to repair faults in the room without delay to avoid any inconvenience to guests.
8.Ensure that daily and weekly cleaning of store room and equipment is carried out and records are kept as required.
Customer Service
1.Greet guests professionally in a polite and friendly manner.
2.Provide responsive, helpful, and good quality service to internal customers (colleagues) and external customers.
Health & Safety
1.Ensure familiarization and close adherence of safety rules and procedures.
2.Ensure that all allocated machineries are kept in safe working order.
3.Report all potential accidents and ensure records of accidents are done in the incident record book.
4.Take care of personal health and safety and that of the colleagues and guests.
5.Ensure understanding of the Company Fire Drill Procedures and direct guests to the nearest fire exits and meeting points.


1.To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2.To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3.To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4.To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5.To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6.To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7.To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8.To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9.To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).


1.Initiating action
2.Continuous learning
3.Continuous improvement
4.Work standard
5.Building customer loyalty
8.Managing work


minimum SPM


minimum one year

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