Vacancy

EXECUTIVE II, CUSTOMER CARE

Description

This role will be undertaken to handle our purchasers / customers on the delivery of vacant possession until the completion of defects rectification works

Tasks & Responsibilities

1. To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2. To foster teamwork with others by worming with all stakeholders in the Group in a cooperative and friendly manner.
3. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5. To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6. To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7. To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8. To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).

Accountabilities

1. Handling complaints, enquiries and information through phone calls and emails; update and follow-up on outstanding enquiries / requests/ complaints on a daily basis.
2. Generating a monthly report.
3. Responsible for proper documentation & filing system.
4. Accountable to assist the superior in organizing and executing of the residents’ community engagement activities and events.
5. Work closely with relevant parties to ensure proper utilization, quality and cost efficiency of contracted services within the framework and procedures of the company.
6. Responsible for the production of promotional materials, dissemination of information for any upcoming events/activities and publicity generation among the customers and guests.
7. Monitor and improve customer satisfaction levels through periodic surveys of end users based on concerted and collaborated programs and activities with related division / department / subsidaries and or third party contractor.
8. Manage Customer Loyalty Program with approved reward schemes by the Top Management.
9. Build customer engagement through print / online and social media, marketing and strategic business development.
10. To carry out any other duties as and when instructed by the Management from time to time.

Education

Diploma and above

Experience

Related to Customer Service, Property Management or Quantity Surveyor

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