Provide guest service, checks in guests, handles guest mails, message, fax and others. This position is concerned with the overall operation of the front office and accounting policies of the hotel.

Tasks & Responsibilities

1.Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys and log all records of room key be taken by maintenance with the work order form.
2.To receive, acknowledge and relay all telephone calls, fax & emails to the parties concerned in a fast, accurate and courteous manner.
3.To answer, confirm and process all requests for reservation according to the established procedure. Take all messages and pass to guest in the timely manner.
4.Carry out handover at the beginning and end of the end each shift.
5.Count float money, minimart selling stock, room key and cash deposit at beginning and end of the shift.
6.To filling all report accordingly, tidy up front desk counter, back office and lobby area during shift.
7.To call housekeeping double check the room for all departure room for guest to check in.
8.To report all move, complaint and maintenance defect according to procedures.
9.To drop the remittance envelope as deposit and cash receives during shift correctly according to the cashier report.
10.To know who is the manager & security on duty every day in case of emergency.
11.Carry out duties as required by superior from time to time.


1.To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2.To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3.To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4.To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5.To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6.To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7.To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8.To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9.To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).


Minimum SPM


Minimum 1 year of experience in customer service or front office

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