Vacancy

SUPERVISOR, SECURITY

Description

To serve guests from order to check satisfaction according to Standard Operating Procedures.

Tasks & Responsibilities

1) Handles guest complaints, and if necessary, refer them to Assistant Manager for follow-up and corrective action. Must relay any customer complaints, regardless how small, to the Manager or Supervisor on duty.
2) Always be aware of his/her schedule. Must be punctual and must give adequate notice whenever serious circumstances prevent him/her from adhering to schedule.
3) A waiter/waitress must be familiar with the Resort, the restaurant within the hotel, and especially with the outlet he/she is working in order to answer questions quickly and accurately to guests.
4) The waiter/waitress is responsible for all service at his/her station/outlet.
5) Waiter/waitress greets arriving guest(s) in a pleasant manner, making them feel welcome and at ease. He/she leads them to the assigned table and addresses guest(s) by name when the hostess leads the guest(s) to the table.
6) Waiter/waitress never uses equipment for any purpose for which it is not intended, either by House rule or by custom.
7) Waiter/waitress is aware of all House rules, and he/she not only obeys them but assists in enforcing them. He/she must conduct in a manner that so encourages fellow employees to do likewise.

Accountabilities

1. To build a strong and competent team by identifying, recruiting, nurturing and retaining suitable talents.
2. To build and maintain a high-performance culture through leadership by example, effective performance management and mentoring of staff.
3. To ensure that you and your team behave in a manner that reflects the Group’s vision and core values when dealing with internal and external stakeholders.
4. To extend assistance and co-operation to all stakeholders in a cohesive and co-operative manner whenever the opportunity or need arises.
5. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
6. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
7. To be fully aware of and be in full compliance with the Group’s policies and procedures all times.
8. To be fully aware of and be in full compliance with all laws and regulations that affect your job function or the industry you are involved in.
9. To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
10. To produce timely and accurate reporting of your business or operational activities to your superior(s).
11. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).
12. To ensure that you have a clear and accurate understanding of the industry you are operating in, including operational challenges, trends affecting your industry and accurate competitor analysis.

Competencies

1. Cultivating Networks & Partnerships
2. Coaching
3. Inspiring Others
4. Driving for Results
5. Driving Execution
6. Customer Orientation
7. Delegation and Empowerment
8. Building Talent and Selecting Talent

Education

SPM & Above

Experience

Minimum 2 - 4 years working experiences in related field. Law enforcement or community residential security/protection experiences are value added.

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