Vacancy

SENIOR ASSISTANT, FRONT OFFICE

Description

Provide guest service, checks in guests, handles guest mails, message, fax and others. This position is concerned with the overall operation of the Front Office, Housekeeping, Maintenance, Human Resource and accounting policies of the hotel.

Tasks & Responsibilities

Provide guest service, checks in guests, handles guest mails, message, email, fax and others. This position is concerned with the overall operation of the Front Office, Housekeeping, Maintenance, Human Resource and accounting policies of the hotel.
To receive, acknowledge and relay all telephone calls, fax & emails to the parties concerned in a fast, accurate and courteous manner.
To answer, confirm and process all requests for reservation according to the established procedure.
Maintain a friendly, neat and pleasant image to guests.
Provide courteous service to the guest and respond promptly and tactfully to the guest complaints, requests and enquiries.
To sell, register and assign rooms for the arriving guests and ensure that the registration card are properly filled and check-out the guest based on established procedures.
To inform relevant department of any arrivals, room changes, check-outs, defects and any other arrangements.
To complete all follow-up procedures after every check-in.
To record in the logbook of all happenings and events and to conduct necessary follow-ups.
To handle all mails, emails, faxes and messages for the guests promptly.
Carry out duties as required by superior from time to time.

Accountabilities

1.To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2.To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3.To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4.To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5.To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6.To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7.To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8.To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).

Competencies

1.Initiating action
2.Continuous learning
3.Continuous improvement
4.Work standard
5.Collaborating
6.Managing work.

Education

Diploma in Hospitality Management

Experience

2 to 4 years

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