Vacancy

COORDINATOR, GUEST SERVICE

Description

Provide guest’s service, checks in guests, handles guest mails, messages and others. This position is concerned with the overall operation of the Front Office and compliance with established front office and accounting policies of this hotel.

Tasks & Responsibilities

1.To provide courteous and efficient service and where possible, to comply with each and every guest request.
2.To greet all guest in a courteous and friendly manner i.e. always with a smile.
3.To be able to operate the computer system and maintain computer discipline at all times.
4.To sell accommodation in such a manner so as to maximise revenue and occupancy. Always upsell i.e. try to sell more expensive rooms.
5.To assign rooms for arriving guests. Special attention is to be given to repeating guests with special requests.
6.To check in guests according to the procedure.
7.To handle room keys according to the procedures.

Accountabilities

1.To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2.To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3.To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4.To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5.To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6.To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7.To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8.To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9.To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).

Competencies

1.Teamwork
2.Customer focus
3.Managing Work
4.Continuous Improvement
5.Integrity
6.Continuous Learning
7.Courage
8.Initiating Action

Education

SPM level and above. Able to communicate/ written in English.

Experience

Familiar in daily Front Office operation. Familiar with Opera PMS system. Able to work under pressure and shift work.

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