To schedule. assign, supervise and assist in the up keeping of all housekeeping operations on the floor assign to him/her to the highest standard of cleanliness & maintenance. To assist in any assignments in / within the department whenever necessary prom

Tasks & Responsibilities

1. To report to the office for daily assignment.
2. To allocate daily work and any special assignment to the workers. Check the daily occupancy according to maids report.
3. To check regularly the progress of each assignment and to assist if necessary so as to make sure that all assignments are completed as scheduled for each shift.
4. To conduct daily briefing to room maids. To assist them with special requests from the guests and attention to their complaint.
5. To organize special and irregular cleaning tasks. To plan and schedule work laid under the direction of the Executive Housekeeper / Asst. Exec. Housekeeper / Assistant Housekeeper.
6. To maintain all machine and utensils in good conditions.
7. To check the cleanliness and maintenance of the following:-
- Vacant rooms according to reception’s report and to check / report for variance,
- The occupied and c/o rooms are cleaned on time and within standard required.
- All suites and VIP rooms.
- All corridors, stores, pantries, exit doors and cleaning equipment, trolley, etc.
8. To ensure that all out of order rooms to be readied and released as soon as possible.
9. To report all maintenance defects in its’ correct procedures and ensure that they are rectified immediately.
10. To report immediately all missing and damaged items to the Housekeeping (Assistant & Executive Housekeeper) and Front Office. Sleep Out and light baggage to be verified with Front Office.
11. To be responsible of proper stock of linen and guest supplies for his/ her assign floors. Check on the stock level.
12. To check the attendance, appearance and discipline of room maids.
13. To conduct training to room maids.
14. To help and handle lost and found items according to policies and procedures.
15. To carry out monthly inventories for guest supplies, equipment, utensils, lines and etc,
16. To ensure that all message from other shifts noted down and message for other shifts are conveyed on the log book.
17. To ensure that:-
- All rooms and stores are locked before end of shift.
- Fire exit stairs are free of obstacles.
- All work for the shift is completed and message followed.
- All equipment and supplies are stored and locked securely & the areas are tidied by maid before end of shift.
18. To ensure that rules & regulations of the Department and Hotels are adhered to.
19. To ensure the recording of lost & found items.


1. To build a strong and competent team by identifying, recruiting, nurturing and retaining suitable talents.
2. To build and maintain a high-performance culture through leadership by example, effective performance management and mentoring of staff.
3. To ensure that you and your team behave in a manner that reflects the Group’s vision and core values when dealing with internal and external stakeholders.
4. To extend assistance and co-operation to all stakeholders in a cohesive and co-operative manner whenever the opportunity or need arises.
5. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
6. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
7. To be fully aware of and be in full compliance with the Group’s policies and procedures all times.
8. To be fully aware of and be in full compliance with all laws and regulations that affect your job function or the industry you are involved in.
9. To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
10. To produce timely and accurate reporting of your business or operational activities to your superior(s).
11. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).
12. To ensure that you have a clear and accurate understanding of the industry you are operating in, including operational challenges, trends affecting your industry and accurate competitor analysis.


1. Cultivating Networks & Partnerships
2. Coaching
3. Inspiring Others
4. Driving for Results
5. Driving Execution
6. Customer Orientation
7. Delegation and Empowerment
8. Building Talent and Selecting Talent





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