Vacancy

ASSOCIATE, HOUSEKEEPING

Description

To acquaint the incoming guest with Swiss Garden Resort & Spa standards and service by the proper condition and cleanliness of all guestrooms assigned to her care.

Tasks & Responsibilities

1. In cleaning rooms, to follow directions and procedures according to what she has been taught in her training programme.
2. To follow directions of floor supervisor as to:-
a. Personal cleanliness
b. Guest room master key
c. Daily room report about:
d. Damage or articles missing
e. Changes in room equipment
f. Lighting fixtures or switches out of order
g. Plumbing fixtures, leaks or out of order
h. The presence of unauthorized birds or animals
i. Suspicious or unusual guest conduct
j. Guest illness
k. Rooms which the maid is unable to enter
l. “Do Not Disturb” or “Door with Latched”
m. The presence of vermin
n. Found articles to the housekeeping department
o. make-up extra beds and baby cots
3. To clean rooms on whatever floors or rooms assigned to her by supervisor.
4. Immediate attention to requests from guest.
5. To report room defects to housekeeping office immediately.
6. To take care of equipment, linen and supplies and to use them as directed by supervisor.
7. Must be pleasant with a pleasing personality and a desire to serve the guest.
8. To perform all other duties as may be directed from time to time in the room or at the public area.
9. Any other duties, tasks as and when assigned or required from time to time.

Accountabilities

1. To consistently behave in a manner that reflects the Group’s vision and core values with both internal and external stakeholders.
2. To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
3. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
4. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
5. To be fully aware of and be in full compliance with Group’s policies and procedures all times.
6. To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
7. To exercise reasonable care and caution to ensure that the confidentiality of Company’s documents and all material information in relation to the business is not compromised.
8. To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
9. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).
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Competencies

1. Teamwork
2. Customer focus
3. Managing Work
4. Continuous Improvement
5. Integrity
6. Continuous Learning
7. Courage
8. Initiating Action


Education

SPM AND ABOVE

Experience

ONE YEAR OR LESS EXPERIENCE IN HOUSEKEEPING

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